Terms of Service

1. Acceptance of Terms

By accessing or using the Cosmic Renewable Energy website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Cosmic Renewable Energy provides solar battery installation, solar panel systems, and related renewable energy services across Australia. Our services include:

• Solar battery system design and installation
• Solar panel installation and maintenance
• Energy storage solutions
• System monitoring and support
• Government rebate assistance

3. Quotations and Pricing

3.1 Quote Validity

All quotations are valid for 30 days from the date of issue unless otherwise specified. Prices are subject to change based on:

• Site assessment findings
• Changes in government rebates or incentives
• Product availability and pricing
• Scope of work modifications

3.2 Final Pricing

Final pricing will be confirmed in writing after a site assessment and before installation commences. All prices include GST unless otherwise stated.

4. Installation Process

4.1 Site Assessment

A qualified technician will conduct a site assessment to determine system requirements, feasibility, and compliance with Australian Standards.

4.2 Installation Timeline

Installation timelines are estimates and may vary due to weather, permits, product availability, or unforeseen circumstances. We will notify you of any significant delays.

4.3 Customer Responsibilities

Customers must:

• Provide safe and clear access to installation areas
• Ensure electrical systems are compliant and safe
• Obtain necessary approvals from landlords or body corporates
• Be present or arrange representation during installation

5. Payment Terms

5.1 Deposit

A deposit may be required to secure your installation booking. Deposit amounts will be specified in your quote.

5.2 Final Payment

Final payment is due upon completion of installation and system commissioning, unless alternative payment arrangements have been agreed in writing.

5.3 Payment Methods

We accept bank transfer, credit card, and other payment methods as specified in your invoice.

6. Warranties and Guarantees

6.1 Product Warranties

All products are covered by manufacturer warranties. Warranty periods vary by product and will be specified in your documentation.

6.2 Installation Warranty

We provide a workmanship warranty on all installations. Details will be provided in your installation documentation.

6.3 Warranty Limitations

Warranties do not cover:

• Damage from improper use or maintenance
• Unauthorized modifications or repairs
• Normal wear and tear
• Acts of God, extreme weather events
• Issues arising from customer-supplied components

7. Cancellation and Refunds

7.1 Customer Cancellation

You may cancel your order subject to our cancellation policy. Cancellation fees may apply if products have been ordered or work has commenced.

7.2 Cooling-Off Period

In accordance with Australian Consumer Law, you may have a cooling-off period for certain contracts. Please contact us for details.

8. Limitation of Liability

To the maximum extent permitted by law, Cosmic Renewable Energy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

Nothing in these Terms limits rights under the Australian Consumer Law or other applicable consumer protection laws.

9. Compliance and Standards

All installations comply with:

• Australian Standards (AS/NZS 5139, AS/NZS 3000)
• Clean Energy Council guidelines
• Local council regulations
• Network provider requirements

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Cosmic Renewable Energy and protected by copyright laws.

11. Dispute Resolution

Any disputes will be handled in accordance with Australian law. We encourage customers to contact us directly to resolve issues before pursuing formal dispute resolution.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

14. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services supplied again if they fail to be of acceptable quality and the failure does not amount to a major failure.